Zwakala Athletics Club Privacy Policy (South Africa)
Effective date: 26 January 2026
This Privacy Policy explains how Zwakala Athletics Club NPC (“Zwakala”, “we”, “us”) collects, uses, shares, and protects personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Organisation name: Zwakala Athletics Club NPC
Email: info@zwakalaathletics.co.za
Physical address: 39 Stellaine Street, Willow Park Manor Ext 01, Tshwane, Gauteng, 0184
Postal address: 39 Stellaine Street, Willow Park Manor Ext 01, Tshwane, Gauteng, 0184
If you have questions about this Privacy Policy or how we handle your personal information, email us at info@zwakalaathletics.co.za.
We may collect personal information directly from you or when you use our website, join the club, buy merchandise, or contact us. This may include:
Identity and contact details: name, surname, ID/passport number (if required for membership/licensing), date of birth, email address, cellphone number, physical/postal address.
Membership information: club membership status, renewal history, ASA/AGN licence details (where applicable), emergency contact details (if provided).
Online shopping information: products purchased, delivery address, order history, and payment status (note: we do not store full card details).
Website usage information: IP address, browser/device info, pages visited, and cookies-related data.
Communications: messages you send via forms, email, WhatsApp, or social media.
POPIA defines “personal information” broadly as information relating to an identifiable person (and, where applicable, a juristic person).
We process personal information for purposes that include:
Managing membership registrations and renewals
Communicating club updates (training info, events, announcements)
Providing club services and benefits (including race-related support where relevant)
Processing orders, delivery, refunds and returns for merchandise
Responding to enquiries and support requests
Improving our website and user experience
Meeting legal, regulatory, and governance requirements (where applicable)
We only process personal information when POPIA allows it. This may include:
When it is necessary to perform a service you requested (e.g., membership or online purchase)
When you have given consent (e.g., optional marketing communications)
When we have a legal obligation
When it is in our legitimate interests as a club (and your rights are not overridden)
POPIA sets conditions for lawful processing, including accountability, purpose limitation, security safeguards, and openness.
If we send you marketing messages (email/WhatsApp/SMS), we will do so in a way that aligns with POPIA’s direct marketing rules. You can opt out at any time by using the unsubscribe option (where available) or emailing info@zwakalaathletics.co.za.
Our website may use cookies or similar technologies to help the site function, remember preferences, and understand how visitors use the site. You can manage cookies through your browser settings. Where we use analytics tools, we use them to understand site performance and improve content.
We may share personal information only when necessary, and only with trusted parties such as:
Payment providers (e.g., PayFast) to process transactions
Delivery/courier services to deliver merchandise
Website hosting and technical service providers who help run the website
Regulators or authorities where required by law
Where a service provider processes personal information for us, POPIA refers to them as an “operator” and expects appropriate safeguards.
If any service providers store or process data outside South Africa, we will take steps to ensure that appropriate protections are in place in line with POPIA requirements.
We take reasonable technical and organisational steps to protect personal information against loss, damage, unauthorised access, or unlawful processing. These steps may include access controls, strong passwords, limited admin permissions, and secure hosting practices.
No system is perfectly secure, but we work to maintain appropriate safeguards as required under POPIA’s security safeguards condition.
We keep personal information only for as long as needed for the purpose it was collected, unless a longer period is required by law, for club governance, or for legitimate operational needs (for example, membership history and order records).
You have rights relating to your personal information, including the right to:
Ask what personal information we hold about you
Request correction or updating of your information
Object to certain processing (including direct marketing)
Request deletion of information where appropriate
Lodge a complaint with the Information Regulator
POPIA provides for data subject rights and the role of the Information Regulator.
To exercise your rights, email info@zwakalaathletics.co.za with your request and sufficient information for us to verify your identity.
If we collect personal information relating to children (for example, if a minor joins a club programme), we will handle that information carefully and may require consent from a parent/guardian, as POPIA places added protections around children’s personal information.
Our website may link to third-party websites or platforms (including social media). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with an updated effective date.
