Zwakala Athletics Club NPC
Effective date: 26 January 2026
This policy explains how refunds and returns are handled for memberships and merchandise purchased through the Zwakala Athletics Club website.
Membership fees are non-refundable once payment has been made. This applies to both new memberships and renewals.
By registering and paying, you acknowledge that:
Membership benefits begin immediately
You accept responsibility for participation in club activities
Fees contribute to the running and development of the club
You may return merchandise if:
The item is defective
The item is damaged on delivery
The wrong item was supplied
Returns must be requested within 7 days of delivery.
To request a return, email: info@zwakalaathletics.co.za with:
Your order number
A description of the issue
Photos of the item (if damaged or incorrect)
We do not accept returns for:
Items that have been worn, used, or washed
Items damaged through misuse
Change-of-mind returns (unless required by law)
Custom or personalised items (if applicable)
If a return is approved:
We will refund the purchase price of the item
Refunds will be processed using the original payment method
Refunds may take 5–10 working days to reflect, depending on your bank or payment provider
Delivery fees are not refundable unless the return is due to our error.
Where possible, we may offer an exchange instead of a refund (for example, size changes), subject to stock availability.
If your order does not arrive within the expected delivery time, please contact us at info@zwakalaathletics.co.za so we can investigate with the courier or service provider.
Nothing in this policy limits your rights under the Consumer Protection Act (CPA) of South Africa.
